Q1.The lock does not respond when I lift the cover or press the keypad. What should I do?

1) The door is open:

The battery is low. Please replace the batteries with new ones.

Push the battery cover towards the direction indicated on the case while pressing down on the arrow symbol to remove the cover. Replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.) 

2) The door is closed:

If you cannot unlock the door due to a low battery, you need to use 9V emergency batteries to supply power to operate the lock.

9V emergency batteries are available to buy in any good electrical store. The rectangular-shaped top has a small hexagon (-) and cylinder (+).

1) With Slide Cover

Raise the cover completely to see the DC 9V terminal for emergency power in silver color. Make contact between the 9V emergency battery and the terminal, regardless of polarity, until the door lock operates.

Step 1. Wait until the keypad turns off.

Step 2. Press * to turn the light on.

Step 3. Enter the code and press * to unlock the door. Replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.)

After unlocking the door, please make sure to replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.) 

2) Without Cover

The 9V emergency battery contact point is located at either the upper or lower part (or bottom) of the keypad in the form of a DC 9V terminal in silver. Make contact between the 9V emergency battery and the terminal, regardless of polarity, until the door lock operates.

Step 1. Wait until the keypad turns off.

Step 2. Press * to turn the light on.

Step 3. Enter the code and press * to unlock the door. Replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.)

After unlocking the door, please make sure to replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.)  

Q2.When I press the button, the indicator blinks red or orange. What should I do?

Locking or unlocking the door:

The battery is low. Please replace the batteries with new ones.

The low battery alarm sound and battery indicator (by blinking in red or orange) will warn you when your batteries run low. At this point, you should replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.) 

Q3. When I press the button, it makes a sound and the door cannot be unlocked. What should I do?

The door is open:

The dual lock mode may have been enabled. To enable dual lock mode, you need to change the position of the dual lock switch to red. To disable it, position the switch so it is indicated as black or green. When the dual lock is enabled, you cannot unlock the door from the outside. In other words, the operation of the lock is disabled.

The door is closed:

The dual lock mode may have been enabled. Please ask someone inside the door to disable the dual lock mode. 

Q4. The lock works fine, but it does not make any sound. What should I do?

The volume may have been muted. When pressing the X button on the speaker, it does not make any sound temporarily. Please raise the volume or unmute the sound.

To raise the volume, make sure that the keypad is off with the door open and enter the “code” and press 3.

To lower the volume, make sure that the keypad is off with the door open and enter the “code” and press 2. 

Q5. Can I control the volume or mute it?

Volume Control:

1) Volume Up:

 Make sure that the keypad is off with the door open. Enter the “code” and press 3 to raise the volume.

2) Down or Mute:

 Make sure that the keypad is off with the door open. Enter the “code” and press 2 to lower the volume. (Models with “K” in its number cannot be muted.) 

Q6. Why does it make a sound out of nowhere?

Someone might have pressed the keypad outside the door. Please check outside when this happens.

Q7. When I close the door, it is not locked automatically. What should I do?

It may have been set to the Manual Lock mode instead of Auto-Lock. Please set it to Auto-Lock mode.

To set it to the Auto-Lock mode, make sure that the keypad is off with the door open and enter the “code” and press 5. Then, it will beep and the Auto-Lock mode will be activated. 

Q8. I cannot close the door completely, as if something is blocking the door. What should I do?

Please make sure that there is nothing blocking the door or the deadbolt is not engaged.

If the deadbolt is engaged, make sure that it is disengaged. Use the code or digital key when you are outside the door and press the button or use the knob to open the door when inside the door. 

Q9. When I close the door, it is not locked automatically. What should I do?

The door is open:

Please set it to Auto-Lock mode.

1) Auto Lock Mode

Make sure that the keypad is off with the door open. Enter the “code” and press 5 to set it to Auto-Lock mode (indicated with a beep).

2) Manual Lock Mode

Make sure that the keypad is off with the door open. Enter the “code” and press 6 to set it to Manual Lock mode (indicated with a beep) 

Q10. When I press the button, it makes a sound and the indicator blinks red. What should I do?

The battery may be low. Please replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.)

Q11. I cannot unlock the door from outside and the keypad does not light up. What should I do?

If the keypad does not light up or turns off while entering the code, you cannot unlock the door due to the low battery. In this case, you need to use 9V emergency batteries to supply power to operate the lock. 9V emergency batteries are available to buy in any good electrical store. The rectangular-shaped top has a small hexagon (-) and cylinder (+).

1) With Slide Cover

Raise the cover completely to see the DC 9V terminal for emergency power in silver color. Make contact between the 9V emergency battery and the terminal, regardless of polarity, until the door lock operates.

Step 1. Wait until the keypad turns off.

Step 2. Press * to turn the light on.

Step 3. Enter the code and press * to unlock the door. Replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.)

2) Without Cover

The 9V emergency battery contact point is located at either the upper or lower part (or bottom) of the keypad in the form of a DC 9V terminal in silver. Make contact between the 9V emergency battery and the terminal, regardless of polarity, until the door lock operates.

Step 1. Wait until the keypad turns off.

Step 2. Press * to turn the light on.

Step 3. Enter the code and press * to unlock the door. Replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.) 

Q12. I have registered a digital key, but it does not work after a certain amount of time.

The digital key may have been reset or deleted. You need to register again.

1) How to Register

The instructions for registering a digital key are indicated on the battery cover. When registering a digital key, make sure that the door is open and verify the key afterward.

Step 1. Remove the battery cover, and make sure that the keypad cover is lifted.

Step 2. Press the R/C button on the battery slot. It will beep with the keypad lighting up.

Step 3. Hold the digital key to the scanner located under the keypad. It will beep when the digital key is recognized.

Step 4. Register all your digital keys in succession. Press * to complete the process.

Step 5. Make sure to keep the door open when verifying the digital key. Please keep in mind that if you do not register all the digital keys properly, only the last key will work.

2) How to Delete

When deleting the digital key, make sure that the door is open and verify it afterward.

Step 1. Remove the battery cover, and make sure that the keypad cover is lifted.

Step 2. Press the R/C button on the battery slot. It will beep with the keypad lighting up.  

Step 3. Hold down # for 3 seconds to reset all the registered digital keys. For Combo, Triple, and Force models, enter RC, 0, # instead. 

Q13. How can I register or delete my digital key?

1) How to Register

The instructions for registering a digital key are indicated on the battery cover. When registering a digital key, make sure that the door is open and verify the key afterward.

Step 1. Remove the battery cover, and make sure that the keypad cover is lifted.

Step 2. Press the R/C button on the battery slot. It will beep with the keypad lighting up.

Step 3. Hold the digital key to the scanner located under the keypad. It will beep when the digital key is recognized.

Step 4. Register all your digital keys in succession. Press * to complete the process.

Step 5. Make sure to keep the door open when verifying the digital key. Please keep in mind that if you do not register all the digital keys properly, only the last key will work.

2) How to Delete

When deleting the digital key, make sure that the door is open and verify it afterward.

Step 1. Remove the battery cover, and make sure that the keypad cover is lifted.

Step 2. Press the R/C button on the battery slot. It will beep with the keypad lighting up.  

Step 3. Hold down # for 3 seconds to reset all the registered digital keys. For Combo, Triple, and Force models, enter RC, 0, # instead. 

Q14. When I enter a wrong code a few times, it beeps and does not work anymore. What should I do?

​If you enter wrong code 5 times, the lock is deactivated for 2 minutes for security reasons. You can try again after 2 minutes.​

Q15. When I unlock the door with the code, it locks automatically after a few seconds. What should I do?

When the door is unlocked using the code, it is locked automatically after 7 seconds for security reasons. The auto-locking function is activated.

Q16. I cannot unlock the door with the code which I am sure is correct. What should I do?

Someone might have changed the code. Please reset the code.

The instructions for setting a code are indicated on the battery cover. When setting or changing the code, make sure that the door is open and verify the code afterward.

Step 1. Remove the battery cover, and make sure that the keypad cover is lifted.

Step 2. Press the 10KEY button on the battery slot. It will beep with the keypad lighting up.

Step 3. Enter a new code and press *. It will beep and the keypad will be turned off. If the keypad does not turn off, press * again. 

Step 4. Make sure to keep the door open when verifying the code. 

Q17. I cannot unlock the door with the code and the button sound is different. What should I do?

The code may have been deactivated. Make sure to enable the use of individual code. You may need to contact the person who has the master key.

Q18. What is the factory default code?

The code is set to 1234 by default. Make sure to change the code before use.

The instructions for setting a code are indicated on the battery cover. When setting or changing the code, make sure that the door is open and verify the code afterward.

Step 1. Remove the battery cover, and make sure that the keypad cover is lifted.

Step 2. Press the 10KEY button on the battery slot. It will beep with the keypad lighting up.

Step 3. Enter a new code and press *. It will beep and the keypad will be turned off. If the keypad does not turn off, press * again. 

Step 4. Make sure to keep the door open when verifying the code. 

Q19. How can I set or change the code?

The instructions for setting a code are indicated on the battery cover. When setting or changing the code, make sure that the door is open and verify the code afterward. 

Step 1. Remove the battery cover, and make sure that the keypad cover is lifted.

Step 2. Press the 10KEY button on the battery slot. It will beep with the keypad lighting up.

Step 3. Enter a new code and press *. It will beep and the keypad will be turned off. If the keypad does not turn off, press * again. 

Step 4. Make sure to keep the door open when verifying the code. 

Q20. I cannot change the code using the 10KEY button. What should I do? 

The dual lock mode may have been enabled. To enable dual lock mode, you need to change the position of the dual lock switch to red.

To disable it, position the switch so it is indicated as black or green.

When the dual lock is enabled, you cannot unlock the door outside. In other words, the operation of the lock is disabled. 

Q21. How can I enable or disable dual lock mode?

Position the dual lock switch to red to enable dual lock mode.

To disable it, position the switch so it is indicated in black or green.

When the dual lock is enabled, you cannot unlock the door outside. In other words, the operation of the lock is disabled. 

Q22. How can I tell if the dual lock is enabled?

When it is enabled and the keypad is pressed, it beeps 3 or 5 times or the lamp blinks.

Q23. How can I switch between “Auto-Lock” and “Manual Lock”?

1) Auto Lock Mode

Make sure that the keypad is off with the door open. Enter the “code” and press 5 to set it to Auto-Lock mode (indicated with a beep).

2) Manual Lock Mode

Make sure that the keypad is off with the door open. Enter the “code” and press 6 to set it to Manual Lock mode (indicated with a beep)

Q24. Can I disable the lock so no one can come inside?

Position the dual lock switch so it is indicated in red.

To disable it, position the switch so it is indicated in black or green.

When the dual lock is enabled, you cannot unlock the door outside. In other words, the operation of the lock is disabled. 

Q25. I replaced all four batteries with new ones but it does not work. What should I do?

The door is open:

Check whether the batteries are inserted in the correct direction (+,-). Make sure to only use 1.5V alkaline batteries. (New batteries must all be the same brand.) 

Q26. What should I do if the battery does not last as indicated in the manual?

The door is open:

Check the battery type and make sure to use 1.5V alkaline batteries ("AA" LR6) only. 

Q27. What should I do if the batteries are dead?

If the keypad does not light up or turns off while entering the code, you cannot unlock the door due to the low battery. In this case, you need to use 9V emergency batteries to supply power to operate the lock. 9V emergency batteries are available to buy in any good electrical store. The rectangular-shaped top has a small hexagon (-) and cylinder (+).

1) With Slide Cover

Raise the cover completely to see the DC 9V terminal for emergency power in silver color. Make contact between the 9V emergency battery and the terminal, regardless of polarity, until the door lock operates.

Step 1. Wait until the keypad turns off.

Step 2. Press * to turn the light on.

Step 3. Enter the code and press * to unlock the door. Please replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.)

2) Without Cover

The 9V emergency battery contact point is located at either the upper or lower part (or bottom) of the keypad in the form of a DC 9V terminal in silver. Make contact between the 9V emergency battery and the terminal, regardless of polarity, until the door lock operates.

Step 1. Wait until the keypad turns off.

Step 2. Press * to turn the light on.

Step 3. Enter the code and press * to unlock the door. Please replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.)

Q28. How do I replace the battery, and how often should I do it?

1) Battery Life

The low-battery alarm sound and battery indicator (by blinking in red or orange) will warn you when your batteries run low. At this point, you should replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.) 

2) Instructions

Push the battery cover towards the direction indicated on the case while pressing down the arrow symbol to remove the cover. Replace all 4 or 8 AA alkaline batteries (1.5V) with new ones. (All the new batteries must be the same brand.)